City reminds residents to do business online this busy December

20 December 2024

The City’s Customer Interaction Centres are usually busier over the festive period as many residents choose this period to pay their municipal accounts, renew licence discs and attend to other urgent business. The City urges residents to make use of convenient online booking options to save time and get ahead of the queue. We remind residents that the public holidays will impact operating hours, with some of the City’s Customer Interaction Centres closed during this time.

'As we approach the busier customer office days this December, we remind residents to use our e-Services options and to make an online booking when visiting a Customer Office in person. Municipal customer offices, including payment, account enquiries, motor vehicle licensing offices, driving licence testing centres, municipal courts and Human Settlements offices will be closed on several days this festive period. Residents are encouraged to check the City's website or to phone before visiting their nearest office. They can also settle their municipal accounts using one of the convenient online options during this period for an accurate, efficient and secure payment process,' said the City's Mayoral Committee Member for Finance, Councillor Siseko Mbandezi.

Customer offices and municipal courts will be closed on these days:

The Revenue Department’s payment, account enquiries and motor vehicle registration and licensing offices situated at Liberty Promenade Mall, Table Bay Mall and Lansdowne Corner Mall will also be closed on the above dates but will be operational on the weekends.

Remember: You can pay your municipal accounts (excluding motor vehicle licences) at any Shoprite, Checkers, USave, Pick n Pay, PEP, Ackermans, Lewis, Top It Up, Woolworths and Spar shops, online at www.easypay.co.za or www.powertime.co.za as well as via your internet banking facility: select the City of Cape Town as a bank-listed beneficiary on your bank’s website and use only your nine-digit municipal account number as reference.

Payment for the renewal of motor vehicle licences may be made online at www.capetown.gov.za/vehiclelicensing. Payment of pre-due date traffic fines may be made at selected Spar shops or online at www.paythat.co.za.

For payment arrangements email payment.arrangements@capetown.gov.za
For indigent applications email indigent.relief@capetown.gov.za
For more information on QR code payments, please see the user’s guide: https://bit.ly/3MhZXgT  

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Published by:
City of Cape Town, Media Office